IS EVERYTHING ON YOUR WEBSITE ELIGIBLE FOR FREE SHIPPING, GUARANTEES AND WARRANTIES?
Every single item over 150$ listed on our website is available for free shipping anywhere in Canada and the U.S.A. No purchase is too big or too small. Each item is covered by our 30-day money-back guarantee, 45-day adjustment period and lifetime warranty
WHERE IS MYDIAMOND.CA BASED?
We are a Canadian company based in Montreal, Quebec. We have a showroom and manufacturing studio all in one downtown Montreal location (By appointments only please call us at 1-888-447-2429)
WHAT IS MYDIAMOND.CA OFFER THAT STORES DON’T?
First and foremost, we offer the finest jewellery on the Canadian market for the lowest prices. We do that by keeping our overhead costs low, operating out of one Montreal-based location and selling our jewellery online rather than managing dozens of retail outlets nationwide. MyDiamond.ca provides you the opportunity to browse a vast selection of handcrafted, conflict-free diamond jewellery at your leisure. Morning, noon or night, our website is always a click away. You can try any of our products for free. If it’s not what you’re looking for, simply return it for a full refund. We are a trusted name in the diamond industry with three generations of experience. No matter your budget, you will be able to find unique, handcrafted Canadian jewellery that comes with a lifetime warranty.
WHAT IS COVERED UNDER YOUR 1 YEAR WARRANTY?
At MyDiamond.ca, we stand behind our products so strongly that we offer all of our dear customers a free 1 Year warranty. This manufacturing warranty covers free prong re-tightening, polishing, rhodium plating and cleaning services. We essentially make the ring look brand-new again.
How long does it take to ship?
Delivery times do vary depending on your location and the size of your order. Each order goes through a careful inspection and documentation process before leaving our headquarters. Most orders are shipped within one to five business days after payment is received. The shipment then takes anywhere from five to 15 business days to arrive. Your 30-day money-back guarantee countdown begins when you sign for the package.
How secure is it to ship valuable jewellery through the mail?
We use a secure shipping process with Canadian Post. You sign on delivery. Before you sign, it is for us to worry about. All of our jewellery is insured in transit.
What if I need the item rush delivered?
Sometimes there’s no time to wait. We understand that. If you need to rush an order, please give us a call and we will gladly sort out the details with you over the phone.
Can I track my orders?
Absolutely. An automatic perk of secure shipping is being able to track each order.
What if it gets lost in the mail?
We take many steps to ensure it is safely delivered to the customer. Should it get lost or stolen before you sign for the package, it is our problem, not yours. However, once the item is in your possession, we do not replace lost diamonds or jewellery.
Is it possible to send my order to an address different than my billing address?
Yes, as long as it is within Canada. We ship anywhere in Canada for free.
Where does MyDiamond.ca ship to?
Anywhere in Canada And USA For orders outside of Canada USA we will need to look at every request individually. Please call us at :1-888-447-2429 should you have any questions about international orders. Otherwise, we work almost exclusively within Canada. International clients may face extra shipping, tax and custom charges.
How much does shipping cost?
The answer is simple: Nothing. We cover shipping for all new purchases and returns. We ask that you pay for the shipping if you are participating in our annual spa treatment service, but the treatment itself is free.
What about taxes?
Taxes are inevitable. We charge taxes in accordance to Canada’s federal and provincial laws. Taxes do vary by province, but we automatically factor that into the final cost based on your billing location.
Will MyDiamond.ca give away my information?
In this day in age, you are right to worry about your personal information when doing anything online. We protect your identity and information throughout your shopping experience. Your safety is important to us.
Is shopping with MyDiamond.ca secure?
There is no reason to worry when purchasing from MyDiamond.ca. All payments are under the strictest encryption, ensuring that your information is protected. All of your information is kept safe and confidential. We do not share it with anybody.
Besides credit cards, how else can I make my purchase?
We accept PayPal and wire transfers as well. If you have any questions, comments or concerns about payments, call us any time at 1-888-447-2429.